Why Salesmanship Matters

The funny part about being a chimney sweep is you have to deal with the public, and if we don't, we don't have a job. We must remember their wishes and understand our responsibilities to the NFPA 211 Levels of Inspection. Somewhere in the center is a place that requires some training. It was a start to go to Dale Carnegie Sales Advantage class. This is where my eyes were opened to the techniques, we need to persuade the customer that the inspection with the sweep is in their best interest. And the best way to do that is to shut up and do the job.
​ People don't care how much you know until they know how much you care. If you run across someone who just wants it swept, then do the normal job you normally do, follow the standard of care by doing level 1, hand them the results, and smile. They are telling you that they don't want to talk to you about it until you demonstrate how much you care. You need to show them your care. My daily sweeping days are over, but the ones I remember that gave me the hardest time usually became a great customer, just by being quiet and doing my job. Sales training is now an ongoing training for my staff and me, and the start at Dale Carnegie was great at the time.

 For a chance to get some free advice from a pro, check out Jeff Gitomer's website. He has some bullet presentations that can be done in minutes and gives you a chance to score yourself on how you absorbed the material. The site is open 24/7, so the late-night in your jammies meeting can happen. Just go to the site, and when it asks for a member number, put in 2078. That should open the program and let you see all the short bullet questions on proper selling techniques for free. Remember, be quiet, do your job as set by the standard of care for the industry, do your company sop for sweeping this type of installation, present them the information, smile, and move on. That’s one way to service a hard head. Check out Jeff's site for more. I know more salespeople who get training constantly are usually calmer, collected, and smile more than those without, just because they understand the customer’s needs and see them without antagonizing them. Take you out of the picture and put them in. Thanks for taking the time to read this post and have a great day!!

Also, check out this company if you want some inside the industry but outside your company help.
http://www.chimneyandventingconsultants.com/