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CSFT - An Essential Training Tool for Employees!

5/12/2025

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​Are all of your employees on the same page? Is there a discrepancy in terms or procedures? Does your office staff understand what your chimney technicians are trying to tell them? Does it take a long time to train new employees? These problems can be solved with the Chim-Scan® Factory Training (CSFT) class.

This class/book follows a video scanning and inspection process. Each of the five modules takes the technician from one transition point to the next. It provides an up-close view within the structure.  There is also a 17-page glossary with terms and images. The book includes over 400 photos that explain what you will see in the flue. 

How can your team be aligned if your technicians don’t agree on terms or the procedure? Is this causing confusion with your office staff? If each employee who trains a new technician uses their own terms and unique processes, this confuses the technicians and office support staff! Having streamlined training is essential to having a staff that works together. 
​
Do your technicians understand what is happening in the flue? A cracked chimney does not always mean a chimney fire has occurred. A crack may indicate one of these causes: overfiring, chimney fire, or a seismic event. This book focuses in depth on the symptoms to look for other than cracks. There is other evidence to gather, images to capture, and analysis of how this may affect the structure. 

Highlights for the CSFT book and training:
• What is an Ideal Chimney? How does it stand up to IRC and NFPA 211?
• When do I use IRC, NFPA 211, or the appliance manufacturer’s installation instructions?
• Understanding the Levels of Inspection and Chimney Scanning
• Cracks in the flue, Thermal Stress, and Thermal Shock
• Best viewing angles for scanning – the best angle to use by defect for the best images
• The Four Pathways to Deterioration, with examples and images
• Best Access Points for scanning
• What you might find in a chimney (animals, types of soot, etc.).
• Equipment check
• Scanning patterns

Once technicians become familiar with the content in the book, they can take the Chim-Scan® Factory Trained Technician Test to achieve this designation. They will earn a certificate and a patch. A copy of the logo is also available for their use now. This will put them light years ahead of their competition and make them a source of knowledge for homeowners.
Picture A logo for the Chim-Scan® Factory Trained Technician includes flames from a fireplace and a chimney.
You can receive this designation after passing the test to become a Chim-Scan® Factory Trained Technician.
Two installations - a woodstove and a gas furnace. Each are vented with prefabricated chimney in a detailed diagram.
This is an example of the drawings at the beginning of each module. On the left is a solid fuel installation. The installation on the right is for liquid fuels.
Bubbly black and glazed creosote and other types of soot area shown.
These pages show some of the things you may see when scanning the flue. It includes correct names for types of creosote.
A resurfaced flue, an insert, and a chimney cap have explanations within the glossary.
We include a 17-page glossary of technical industry terms with images.
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Happy Mother’s Day to Our Co-Founder, Esther!

5/11/2025

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We hope you enjoy this day with the mothers close to you!
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The Four Pathways to Chimney Deterioration

5/7/2025

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​The causes of most chimney deterioration fall into four categories: Wear & Tear, Latent Defects, Moisture, and Sudden Occurrence. When a defect is found in a chimney, the origin (cause) is essential to categorize so the homeowner understands the "why" of what occurred. Sometimes damages overlap into more than one category. 
I created the Four Pathways to Chimney Deterioration for Masonry flue and Prefabricated flues so it would be easier to determine which "bucket" the defect falls into. It’s important to remember that the defect source may not be covered by insurance. A cracked masonry flue tile should not automatically be considered a result of a sudden occurrence like a chimney fire. Other events or situations could have caused it. 
The chart below shows the Four Pathways to Deterioration categories and whether defects found in the category are insurable. This chart is intended to be a reference only, but in the end, it comes down to the homeowner's policy and what the insurance adjuster determines. Your job is to collect the data (due diligence) so the adjustor can decide.
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Masonry Clay Flue Tile Defects
Masonry clay flue tiles meet a harsh environment inside the chimney. Corrosive condensation, moisture, chimney fires, and other conditions may damage a flue tile. In certain circumstances, a clay flue tile can last for decades, provided they are maintained and the homeowner operates the appliance or burns responsibly.

Latent Defects are defects found within the system from improper and sometimes creative use of material that stray from building codes or the manufacturer's installation instructions. This deviation from the codes or installation instructions creates various issues within an installation.

Wear and Tear is the natural aging process where material breaks down over time. Wear and tear can also include how an appliance is operated. If it is too hot, it decreases the life of the appliance, chimney, and connector pipe. If the temperatures are too low, it can create a tar-like creosote and increase the likelihood of a Sudden Occurrence (or condensation with gas/oil). Another factor is maintenance or lack of maintenance. Wear and tear can sometimes overlap with other categories.

Moisture and Condensation damage occur when water enters the chimney interior due to a missing cap, leaking crown, cracks in the brick structure, freeze-thaw breaks in the bed or head joints, and a poor choice of brick, causing excess water absorption. Another source of water in a chimney can come from condensation. This condensation occurs when the flue gas temperature falls below the dew point. Because of the water percentage in natural gas and liquid propane, the flue gases may condense in masonry chimneys, especially those located along the home's exterior.
The next fuel to condense is wood. When the warm gases reach the masonry flue liners, they, too, cool off. The moisture is included with the other byproducts of wood burning – black creosote, watery or tarlike soot.
The last fuel, oil, will also condense on the masonry walls. Due to the higher efficiencies that oil appliances can now operate, they too will condense and, with their acidic nature, can destroy masonry clay flue tiles.

A Sudden Occurrence is a sudden event that causes damage. It can be a chimney fire, a sudden weather-related incident(s) such as a tornado, strong wind, or a seismic event. It has to be out of the ordinary of daily operations.
A Sudden Occurrence, the last Pathway, includes damage seen from a direct and sudden event. Indirect manners can apply to areas where mine subsidence has occurred (where mining was performed). Of the Pathways, this last defect(s) will usually become an insurable loss. The other three defect categories – Latent Defect, Wear & Tear, and Moisture are generally not insurable losses since insurance contracts (policies) do not include them.
Two orange flue tiles joint in the middle with a mortar joint.Picture
This cutaway view shows the interior of a new flue tile with a proper mortar joint.

A gap is shown between 2 flue tiles where the mortar joint should have been.
Latent Defect - Lack of mortar caused these tiles to shift.

Broken and cracked firebrick with debris in the woodstove interior.
Wear & Tear shows up as cracked firebrick like in this woodstove, but can also be seen in broken handles, and loose or missing gasket.

A flue shows flaking and a large portion of the tile broken out.Picture
Moisture caused a portion of a flue tile to break and fall out. Moisture can cause flaking and disintegration of flue tiles, especially when combined with corrosive acids in oil and gas flues.

Picture - An orange flue tile shows a crack, scorch marks, and charred flakes from burning paper.
A vertical crack, scorch marks, and puffy creosote should be present to prove sudden occurrence, ideally with a fire department’s report. In this image, there was a sudden occurrence, likely caused by burning papers or boxes, as evidenced by the burnt paper flakes.
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Celebrating Cinco de Mayo!

5/5/2025

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Cinco de Mayo is a holiday originally celebrating the Mexican army’s victory over France at the Battle of Puebla, where it’s said they were outnumbered 2 to 1. This happened during the Franco-Mexican War on May 5th, 1862. Even though the war eventually continued, resulting in the French occupation of Mexico City, the US began to provide political and military assistance after the Civil War. The French unconditionally surrendered and withdrew. 
​In the United States, Cinco de Mayo was first celebrated in California in 1863 when Mexican miners were so excited when they heard of the defeat, they had an immediate celebration. It took some time, but Cinco de Mayo has evolved into a celebration of Mexican American culture, cuisine, music, and heritage, with events in major cities across the country scheduled. It is celebrated with music, dancing, ceremonies, activities, cuisine, and beer. Happy Cinco de Mayo!
From all of us at Estoban

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May the 4th Be with You!

5/4/2025

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​Today, like many Star Wars fans, we celebrate a great American movie series along with our company’s “birthday”. We’ve been making chimney inspection cameras and sponsoring the chimney and hearth industry for over 40 years! Here’s a fun picture for you coming from Iowa!  May the 4th be with you!

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It’s Time for Chim-Scan® Maintenance!

4/30/2025

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Spring is slowly turning into summer. The days are getting warmer and longer. Forward-scheduled work such as chimney repairs, waterproofing, and chimney relining becomes the norm. During this change in pace, take some time to perform some maintenance on your Chim-Scan® System.
50-foot Cable 
Cables get dirty and take a lot of abuse. They need weekly cleaning, which also helps reduce the cable's drying and cracking, preventing it from becoming a soot mummy. Pull the cable out until you see the tape, and wipe or clean it with a damp paper towel. Grab the cable and rewind it as it runs through the cleaning cloth in your hand. This cleaning method should remove corrosive soot and prevent the outer casing from drying out. It also addresses nicks or peel-offs. (If you see a bare wire or a nick, wrap it with three layers of electrical tape and keep an eye on it.) If the cable is stretched, twisted, or kinked, now is a good time to send it back to us for repairs or replacement. 
Unit Maintenance
The controller and case tend to be areas prone to catching soot and soil. You can use canned or compressed air to blow out the case. Ray, who details units at our shop, finds it helpful to run the vacuum simultaneously. Whatever is loosened with the compressed air is picked up with the vacuum. 
Use a clean microfiber cloth to wipe the controller. It should pick up a lot of soot and soil. If there is dust behind the monitor protector, carefully remove the acorn nuts and wipe the monitor with a fresh, clean microfiber cloth designed for monitors. Don’t forget to put the monitor protector back in place. Also, clean the debris from the grooves in the case so it shuts completely.
You can also remove the reeler to clean even more dirt from the case. Having the reeler removed makes cleaning the cable easier. 
Specialized brushes and tools used to reach small areas, like for car detailing, can help loosen some soot within the case. Cleaning the case exterior usually takes a lot of scrubbing and patience. This is important because your customer sees you bringing it into their home.
The Camera
When it comes to the camera, use a soft, clean microfiber cloth to clean the camera. You can replace the colored electrical tape at the top and bottom of the lens protector if you have a Lighthouse™, Lighthouse Tilt™, J3D™, or Combo Camera. If the lens cover is scratched badly, you can scan the QR code below, to the right, to see how to change this lens cover. When replacing the lens cover, we use canned air to blow out the camera housing.
Keyboard Care
Blow out the keyboard with compressed air to remove debris that may fall into it. Don't set anything on top of the keyboard. We stock replacement keyboards, or you can use any USB Keyboard other than Bluetooth. If you want to add a keyboard, we need your controller to make specific changes to accept the keyboard.  
In summary
If you don’t want to do the cleaning yourself, you can send it to us and we will clean it. In the past forty years, we’ve experimented with various products to find cleaners that pull the soot out. We use industrial, commercial, and residential cleaning products, and have the proper tools and equipment to make your unit look brand new!
If we notice wear & tear or damage that could lead to problems, we will contact you first with an estimate. Otherwise, we will complete the cleaning and make your unit bright and shiny, all for $190. Note: shipping is not included.
A tangled video cable has the casing split and missing in places showing bare wires.
A cable can be stretched, twisted, kinked or peel. We can replace your cable if it becomes damaged. We build it, we can repair it.
A Chim-Scan® case is dirty. It shows a reeler and a camera.
We clean all units before we begin repairs. There's over 40-years of experience in every repair, upgrade and new Chim-Scan®.
A dirty cylindrical camera on a spring.
Click on this image to view how to change a Lighthouse™, Lighthouse™ Tilt, J3D™, or Combo Camera Lens Cover. It starts with removing the electrical tape, circled in this image.
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A Note About Our Connector Change, Repairs, and Upgrades

4/29/2025

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​It’s almost summer! It's the perfect time for your Chim-Scan® System to be upgraded, repaired, or cleaned. It’s easy to get an estimate to gather your options. 
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A new connector system! 
After 40 years, our cable connectors have become obsolete, and we have no choice but to go with the flow.
 What does this mean to you?


​1. All new cameras and units will have the new connectors.
2. 2. Starting June 1st, any whole unit that needs a new connector will be changed to the new style.
3. We have a small stash of old connectors, so we intend to use them only for repairs.
4. The new connectors are cheaper, but the durability is top quality.
5. *Starting May 1st, all cameras with Y-blocks must be upgraded to J3D Cameras. We will put old connectors on them as long as we have the old connectors available.
6. Please ask if you’d like an adaptor cable from the old to the new connector.
7. Payment plans are available for people who ask. It’s ½ down, and the balance is financed over 3 months. No interest.
We know there will be some confusion and snafu’s, so please share this information with everyone in your company who deals with your Chim-Scan®!
*There’s no discount or coupon.
For those who own multiple units, you may want to think about sending units in to be switched over before fall.
To obtain a price Quote
Please send us a picture of your camera and your unit. You can text photos to 641-472-7643 or send them to [email protected]. Please let us know if you would like an upgrade, require repair, want it refurbished, or just cleaned. Please fill out the repair form before sending it in for repair and enclose a copy in the box. 
We will call you if we have questions and send you a  quote. The work doesn’t start until we get your approval.
Financing 
In a bit of a pinch? Whether you want to purchase a new unit or need upgrades, we have a payment plan if this project is a little more than you planned. We still require ½ down, but the remaining balance can be spread out over 3 monthly payments.
Thank you for your business!!
A Chim-Scan® video cable on a reel shows shiny new connectors.
All new cameras, repairs, and upgrades will now be switched to the new 10-pin connectors.
A blue
The old “Y” blocks must be eliminated when the units or cameras are sent in for repair.
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Offer your customers dryer vent inspections and cleaning.

4/27/2025

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Cleaning dryer vents is an essential service for your customers and is usually required to maintain a dryer’s warranty. Our Chim-Scan® Dryer Vent Plus System makes scanning dryer vent interiors easy! Scanning the dryer vent before cleaning is essential. You can check for blockages, disconnected joints, overuse of elbows, nests, correct termination to the exterior, and that the proper materials were used when the dryer vent was installed.

According to an NFPA 211 report created in 2020 by Marty Ahrens, an estimated 13,820 residential dryer fires happen each year, with an estimated 7 deaths, 344 injuries, and $233 million in property damage annually. Failure to clean was the leading factor contributing to the fire.
​
One of the most critical indicators of a problem is when the dryer takes longer to dry clothes. Another indicator is when they have to keep replacing heating elements, sensors, or dryers. This is where our Dryer Vent Plus System becomes invaluable. You can use this tool to scan the dryer vent before cleaning. Every homeowner is a candidate for dryer vent inspections and cleaning. 
A screen shows an image taken with a camera attached to a coiled rod.
The Chim-Scan® Dryer Vent Camera is installed on a four-wheeled spring cart. It includes 30' of flexible rod and a case with an easy-access cutout. Pair this with a 100 or 211 Unit. Shown with a 211 Controller/Monitor.
A round vent shows a buildup of lint partially blocking the opening.
Lint can build up in a dryer vent, causing it to take longer to dry clothes and causing the heating elements to burn out. The leading cause of dryer vent fires is failure to clean.
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Our New Dryer Vent Plus Camera

4/25/2025

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Our hi-res Dryer Vent Camera includes 9 dimmable lights. The 1.5-inch diameter camera is stabilized and centered using the 4 wheels, which provide the camera the freedom and stability to maneuver around offsets.
​
​The camera is wired directly to the 30’ flexible wired rod, which easily pushes the camera around offsets in the dryer vent. The rod is stored in a built-in spool within the case. 

The protective case has a generous opening for easy access to the camera and rod. The case includes a handle and a cable connector to connect to any Chim-Scan® Units manufactured after 2015. If your unit was made before 2015, or if you are in doubt, please contact us. 

​To see how the camera works, scan or click on the QR Code at right. 
​
A black box with aluminum trim shows an opening with a long rod and a camera mounted to a four wheel spring cart.
Our high-resolution Dryer Vent Camera is mounted to a "spring" cart with 4 wheels, is attached to a 30' flexible rod, in a carrying case with easy access cut out.
A small camera has four wheels attached to a spring.
Our high-resolution dryer vent camera measures only 1.5" in diameter and is mounted on a four-wheel spring cart.
A QR Code has the text Dryer Vent Camera.
Click this QR Code or scan the image to see how the Dryer Vent Camera works.
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12 Things Estoban Offers for Our Customers

4/23/2025

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1. Commercial-grade imaging equipment. There’s a difference between our products and disposable consumer electronics.

2. We fix what we sell. Chim-Scans® are made by hand here in Iowa.

3. We offer upgrades on older equipment. 

4. Two reference guides: Chimney Scanning & Inspection Guide and Interior Chimney Scanning.
5. Chim-Scan® Factory-Trained Technician Program™. 

6. The Flue & Hearth Notes™ for documentation and reporting.

7. Easy-to-understand product manual with a quick-start guide.

8. A book targeted specifically for realtors.

9. We promote our customers by providing your name and contact information to the American public when asked.

10. We provide an active website with information, videos, and the latest innovations.
11. When you call, the phone is answered by a live person. 

12. We offer 40 years of experience in equipment building, 110 years of combined industry experience in-house, and reliable equipment that 8 people in Iowa build. 
​
Two cylindrical chimney cameras are pictured. One camera shows wear and tear and is dirty. The camera on the right looks new.Picture
We can turn this camera with wear & tear (on the left) into this camera that looks new (on the right) here at our facility. We built it, we can repair and upgrade almost anything.
A book called Chimney Scanning & Inspection Guide is featured on the left. Another book, Interior Chimney Scanning is on the right.Picture
Use our inspection guides to become a Chim-Scan™ Factory-Trained Technician!
Men watch as a man is looking up a fireplace damper.
We provide hands-on training at our facility in Iowa, where we have multiple chimneys with realistic defects you may find in the field.
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    Author

    Tom Urban has worked in the Chimney and Hearth industry for 45 years. He's been an inventor and manufacturer for 40+ of those years.

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1643 Old Hwy 34, Fairfield, IA 52556
Office phone# 641-472-7643    
Email: [email protected]
Copyright © 1984 to 2025 Estoban Corporation. All rights reserved.
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