Estoban Product Warranty

Estoban stands behind the quality and durability of our products. When used under normal operating conditions, Estoban products are warranted to be free from defects in materials and workmanship.

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Warranty Coverage Begins

Warranty coverage begins on the date of purchase from Estoban or an authorized Estoban distributor or representative. Products purchased through resale or outside authorized channels are not covered. Claims made after the warranty period cannot be honored.

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Warranty Periods by Product

• SD Recorders and LCD Screens: 90-day limited warranty (shipping not included)

• Fixed Focus, Auto Focus, and Remote Focus Cameras (including interior LED lights): 1-year parts and labor (shipping not included)

• Control Boxes: 1-year parts and labor (shipping not included)

• Exterior LED Lights: 90-day parts and labor (shipping not included)
   

Warranty Conditions

• Warranty coverage requires the use of stabilizers—either the “whiskers” provided by Estoban or a suitable homemade version. If no stabilizers are used, the warranty will be void.

• Estoban has extensive experience identifying normal wear and tear versus misuse or abuse. Products showing signs of misuse, unauthorized modification, lack of maintenance, or damage from external events (such as fire, flooding, lightning, or explosion) are not covered.

• Any warranty extensions not authorized by Estoban are the sole responsibility of the customer.
   

Warranty Evaluation Process

Estoban does not require customers to file a formal warranty claim. If a product is returned for repair and it’s the first time it’s been sent back, we’ll check the original ship date to determine if it’s still within the warranty period.

If the item is less than one year old, our team will inspect it for signs of normal wear versus misuse. If a part has failed prematurely under normal use, we’ll cover the repair under warranty. However, if we find evidence of misuse or abuse—such as a camera top that has become rounded from impact—the warranty will not apply. We understand that accidents happen, and we approach warranty evaluations with fairness and experience. That said, we won’t overlook clear signs of neglect or improper use.

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Repair or Replacement Policy

Estoban will repair a unit or camera as long as it remains feasible to do so. If a product can no longer be repaired effectively, or if the cost of repair outweighs the value of replacement, Estoban may offer a replacement with an identical part when available. If an identical part is no longer available due to age or supplier changes, we may offer an upgrade or trade-in value. These decisions are made on a case-by-case basis.

Estoban also reserves the right to refuse repair of items that are beyond reasonable recovery. While we strive to restore equipment whenever possible, we will not attempt repairs that would merely mask deeper issues or compromise long-term performance.
 

Limitations of Liability

This express warranty replaces all other warranties or representations, whether written, verbal, or implied. Estoban’s maximum liability is limited to the original purchase price of the product. At our discretion, Estoban may offer a replacement or upgrade in lieu of repair.

Estoban is not responsible for indirect or consequential damages, including but not limited to:

• Lost time or productivity

• Inconvenience

• Lost profits

• Labor charges

• Damage to persons, animals, property, or business operations
   

THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW.

This limitation does not apply in cases of gross negligence or willful misconduct.

Additional Notes

• Product designs and pricing are subject to change without prior notice.