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Chim-scan®

Repair Form

Our Address
Estoban Corporation - Chim-Scan
1643 Old Hwy 34
Fairfield, IA 52556

Basic Information

IF your the Office Manager or Warehouse Manager and have no idea what to send. We're here to help you, so feel free to reach out, before you send us stuff. Send an email to info@chimscan.net or esther@chimscan.net Or Text 641-472-7643 - Tell us who you work for and what the guys dropped on your desk. A picture or video are also welcome.

Company Information

Leave it blank if it's same as the information above

Has the company changed location in the last two years?
No
Yes
I don't know
Yes and I listed the new address

Franchise Information

If you work with a franchise, please give us the name of the person who pays the bills and their email. Otherwise, please leave it blank

Why do we want to know all of this?

Because it can take up to four business days (depending on your location and how you send it) for your unit to arrive here, this form acts as a packing list for us, so should the box be damaged, we can verify we have everything you sent. Also, this form helps us know who sent the unit and where we need to send it back to; shipping tags don't always give us the information we need.

Shipping Details

Preferred Shipping Method for us to send your unit back
USP
USPS - Mail

Chim-Scan® Serial Number Or Name you use - List both if possible.

This will be located under the unit's handle and in your manual.

Shipping Address

Shipping Address
Is your billing address the same as your shipping address?
Yes
No

Billing Address - If different from Shipping Address

Billing Address

If you want us to ship the repair back to you with UPS - we ship Ground unless you request faster shipping. NOTE: 3rd, 2nd, and Next day shipping are expensive.

Shipping Option
Ground is fine
3 Day - (Only useful if you live in NJ, DE, CY, VT, NH, ME, AZ, NV, OR, CA, WA, ID)
2nd Day
2nd Day - Early AM - 10am- (Usually double the cost of ground)
Next Day - (is always over $120)
Next Day - Early AM - 10am - (Always over $150)

Issue

PLEASE send us a photo of what you're sending. You can text the photo or video to 641-472-7643 - please include your name and company name.

This helps us to check that what you sent wasn't damaged in shipping. PLEASE give our number to your tech's so they can send us photos or videos while in the field. We may be able to help before your send it back.

Upgrades / Updates - make sure you look at the upgrade page on the website page Equipment Upgrades under Current Customers(chimscan.net)
No, Just fix it
Not right now, but send info on what can be done
I'm open to updating/upgrading the unti, but want info before I decide
I saw an email about updating/upgrading

IMPORTANT NOTE - Read Carefuly

How does this help you??

By filling this out, you not only help us, but you help your office staff (even if you are the office staff) what needs to go, what you were sending when you sent it, and why you're sending it. If you keep a copy of this, you can track how often you're sending a unit or units back for repair and what needs to be repaired. This way, if you notice you're always sending a cable back for the repair, you can track down the cause.

What are you sending?
Whole Unit - Controller, Camera, Cable, and Case
Just the Controller (Part with switches that control camera)

Just the Camera

Just the Cable
Controller and a Camera

Multiple Cameras - Please wrap each camera separately

Multiple Cables

Multiple Whole Units - Please Ship in separate boxes, damage is more likely if units are packed together

No clue / Not really sure
If sending a Controller or Whole Unit - what series or model is it
Model 405, 500, or 402
Series 100
Series 200 or 210
Series 300
Series 250 or 275
Series 211
I have no idea

IF your the Office Manager or Warehouse Manager and have no idea what to send. No worries. Send an email to info@chimscan.net or esther@chimscan.net Or Text 641-472-7643 - Tell us who you work for and what the guys dropped on your desk. A picture or video are also welcome. We're here to help you, so feel free to reach out.


NOTE : Call Tags are getting more expensive! So to save yourself some $$ please look into going to UPS.com or FedEx.com and creating a tag for yourself.

PLEASE READ the Note we've put for taking it to a Pack 'n Ship store as those suggestions hold true for getting a tag from either UPS or FedEx.


IF you need packing suggestions, please contact us.


PLEASE make sure anything you send is in a size appropriate box and has some form of packing.

Do you need a Call Tag sent to you, or will you be shipping the unit yourself?
I need a call tag
I’m taking it to a Pack ’n Ship Store (Don’t include package for over $2,000,000, even if you’re are sending whole unit. Insure over $2,000 automatically Raises the shipping price by $100 for every $1,000 over $2,000) IF you are shipping a repair to us, please keep the tracking number so you are track it where it is at any point.
I have a question on what I should ship

I have it all boxed, and I need the address - Estoban Corporation 1643 Old Hwy 34, Fairfield, IA 52556

IF you ship a repair to us, please keep the tracking number so you can track it at any point.

Our Address
Estoban Corporation - Chim-Scan
1643 Old Hwy 34
Fairfield, IA 52556

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