Troubleshooting Your Chim-Scan® System: Common Issues & Quick Fixes

Even the most reliable tools hit a snag sometimes. If your Chim-Scan® system isn’t working as expected, don’t panic — here’s a straightforward troubleshooting guide to help you get back on track fast.

1. No Video Feed on the Monitor

Symptoms:

• Monitor is on but shows no image

• Black or frozen screen

Quick Fixes:

• Double-check all cable connections

• Ensure the camera is properly plugged in

• Try restarting both the camera unit and the monitor

• Test with a different cable if available

Pro Tip: Always power down before unplugging or reconnecting cables.

2. Camera Lights Not Turning On

Symptoms:

• Camera feed works but the flue is too dark

• Lights flicker or don't respond

Quick Fixes:

• Confirm the light control is turned on

• Check for a dedicated lighting toggle on the control box

• Inspect the camera cable for pinches or cuts

• If using battery power, confirm full charge

3. Pan/Tilt Functions Not Responding

Symptoms:

• Camera won’t move when using controls

• Only one axis works

Quick Fixes:

• Check joystick or pan control input

• Inspect cable connection for damage

• Make sure no debris is blocking the camera head

• Reset the unit and test movement again

  
  

If the issue continues, reach out for service — the internal motor may need attention.

4. Recording Issues (No Save or Playback Errors)

Symptoms:

• Files not saving to USB or SD card

• Corrupted video

• Playback not working on computer

Quick Fixes:

• Reformat your SD card/USB stick (FAT32 recommended)

• Try a different storage device

• Ensure there’s no write protection enabled

• Avoid removing storage while recording

  
  

5. Unit Doesn’t Power On

Symptoms:

• Nothing happens when you flip the switch

Quick Fixes:

• Check for battery charge or working power outlet

• Inspect the power cable and adapter

• Try a different power source

• Check fuse or breaker if you’re using a power strip

6. Cable Tension or Rotation Issues

Symptoms:

• Cable won’t feed properly

• Rotation feels stuck or uneven

Quick Fixes:

• Unwind the cable fully, then rewind slowly

• Inspect for any twists, crimps, or bends

• Lubricate or clean reel if applicable

• Don’t force it — this can damage internal wiring

  
  

Still Not Working?

We’ve got your back.Our support team is chimney-industry fluent and happy to help. Reach out via the website, member area, or phone.

You use your Chim-Scan® system every day — let’s make sure it stays in peak condition. Save this guide and refer back anytime things feel “off.”