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Claim-Scan logo with text: Closed Circuit Internal Evaluation System displayed on black.

Terms, Returns, and Warranty

TERMS AND CONDITIONS OF SALE

1)    All goods are sold with the manufacturer’s warranty only.

2)    All returns must be made within seven (7) days and must be accompanied by a sales invoice issued by Estoban Corporation. Estoban reserves the right, at its discretion, to pro-rate a refund in lieu of repair or replacement.

3)    Merchandise for refund or replacement must be in original packaging, containing the correct serial and model numbers, instruction manual, and all accessories.

4)    All returns will be assessed a fifteen (25) % restocking fee. 

5)    All special order items must be accompanied by a twenty-five (50%) nonrefundable deposit.

6)    No returns or refunds on special order merchandise.

7)    Estoban Corporation has a $75  minimum fee for handling and shipping.  Any merchandise returned to us must be on a freight-prepaid basis only.

8)    Accounts will be subject to a 1.5% service fee per month.

9)    All merchandise that requires factory repair will be assessed a minimum fee of $125.00 plus all shipping charges. Estoban does not undertake repairs at the customer’s site.

10)    To return any equipment for repair, 

              a.    Fill out the Repair Form on our website (www.chimscan.net), print out the repair form, or write us a legible note and send it with the unit.

                                               i.    If we received a repair without a Note or a filled-out copy of the Repair Form, whether in the box or by email, the unit will be put at the end of the line.

11)      Estoban Corporation's minimum bench charge to check or give a repair estimate is $125.00 Estimate will be credited towards final repair charges.

12)     On equipment returned for repair (past warranty), such as Camera image sensor, focus mechanism, tilt mechanism, monitor repairs, and control box, repairs completed are subject to 30 30-day repair warranty only.  All shipping charges are your responsibility.

13)     Cable repairs are not covered by any warranty and are not subject to the thirty (30) day repair guarantee.

14)    All repairs will be on prepaid or credit card basis only.
                   a. Repairs will not be shipped until the invoice is paid.

15)    All above terms and conditions are effective 7/25/25.
 

Returns

1) All returns must be made within seven (7) days and must be accompanied by a sales invoice issued by Estoban Corporation. Estoban reserves the right, at its discretion, to pro-rate a refund in lieu of repair or replacement.

2)    Merchandise for refund or replacement must be in original packaging, containing the correct serial and model numbers, instruction manual, and all accessories.

3)    All returns will be assessed a fifteen (25) % restocking fee. 

4)    All special order items must be accompanied by a twenty-five (50%) nonrefundable deposit.

5)    No returns or refunds on special order merchandise.

6)    Estoban Corporation has a $75  minimum fee for handling and shipping.  Any merchandise returned to us must be on a freight-prepaid basis only.
 

Warranty

WARRANTY

Estoban products, when operated under normal conditions of use, are warranted by Estoban to be free from defects in material and workmanship.

Warranty specifications apply from the date of purchase from Estoban or an authorized Estoban representative or distributor.

Subsequent re-sale is not covered by this warranty and claims subsequent to the warranty period will not be entertained.

 Unauthorized extensions of warranties by the customer shall remain the customer’s responsibility.

Specifications are as follows:

  • All SD Recorders and LCD screens carry a 90 day limited warranty (shipping not included).

  • All Fixed Focus, Auto Focus and Remote Focus cameras and interior LED lights in these models, carry 1 year parts and labor (shipping not included).

  • All control boxes carry 1 year parts and labor (shipping not included)

  • All LED Exterior lights carry a 90 day warranty parts and labor (shipping not included).

  • All warranties will be voided if stabilizers supplied by Estoban are not used.

  • Estoban warranties do not extend to any goods or parts which have been subjected to misuse, modification, lack of maintenance, or damage resulting from fire, flooding, lightning or explosion.

  • THIS EXPRESS WARRANTY EXCLUDES ALL OTHER WARRANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED BY ANY LITERATURE, DATA OR PERSON. THE MAXIMUM LIABILITY OF ESTOBAN UNDER THIS EXCLUSIVE REMEDY SHALL NEVER EXCEED THE COST OF THE SUBJECT PRODUCT, AND ESTOBAN RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO PRO-RATE A REFUND IN LIEU OF REPAIR OR REPLACEMENT.

  • Estoban WILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, however arising, including but not limited to those for the use of any products, loss of time, inconvenience, lost profit, labor charges, or other incidental or consequential damages with respect to persons, animals, business, or property, whether as a result of breach of warranty, negligence or otherwise.

  • All prices and design specification are subject to changes without written notice.

  • Phone: 641-472-7643  E-mail:  info@chimscan.net  Website:  www.chimscan.net  

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