​Are all of your employees on the same page? Is there a discrepancy in terms or procedures? Does your office staff understand what your chimney technicians are trying to tell them? Does it take a long time to train new employees? These problems can be solved with the Chim-Scan® Factory Training (CSFT) class.

This class/book follows a video scanning and inspection process. Each of the five modules takes the technician from one transition point to the next. It provides an up-close view within the structure.  There is also a 17-page glossary with terms and images. The book includes over 400 photos that explain what you will see in the flue. 

How can your team be aligned if your technicians don’t agree on terms or the procedure? Is this causing confusion with your office staff? If each employee who trains a new technician uses their own terms and unique processes, this confuses the technicians and office support staff! Having streamlined training is essential to having a staff that works together. 
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Do your technicians understand what is happening in the flue? A cracked chimney does not always mean a chimney fire has occurred. A crack may indicate one of these causes: overfiring, chimney fire, or a seismic event. This book focuses in depth on the symptoms to look for other than cracks. There is other evidence to gather, images to capture, and analysis of how this may affect the structure. 

Highlights for the CSFT book and training:
• What is an Ideal Chimney? How does it stand up to IRC and NFPA 211?
• When do I use IRC, NFPA 211, or the appliance manufacturer’s installation instructions?
• Understanding the Levels of Inspection and Chimney Scanning
• Cracks in the flue, Thermal Stress, and Thermal Shock
• Best viewing angles for scanning – the best angle to use by defect for the best images
• The Four Pathways to Deterioration, with examples and images
• Best Access Points for scanning
• What you might find in a chimney (animals, types of soot, etc.).
• Equipment check
• Scanning patterns

Once technicians become familiar with the content in the book, they can take the Chim-Scan® Factory Trained Technician Test to achieve this designation. They will earn a certificate and a patch. A copy of the logo is also available for their use now. This will put them light years ahead of their competition and make them a source of knowledge for homeowners.

When a chimney has damage, the best way to record this damage is with the J3D Chim-Scan® Internal Evaluation System. It is a game changer. It can view straight up or down, sides, and even at angles, which helps determine more about the defects such as misalignment of masonry tiles, rusting, and embrittlement in a prefabricated chimney and in the case of a sudden occurrence such as a chimney fire.
Some chimney cameras may have a limited view. Some chimney cameras may have non-rotating heads or rotating heads with limitations, stabilizers, image and video limitations, one lighting setting, recorders, and a host of other accessories to provide the means to scan the chimney's interior. You may ask, "Why do your cameras have so many options?" – such as speed adjustment and the ability to swivel the chimney camera head to any angle. The answer is to optimize each photo opportunity so you can focus on the details of the defects. Clear photos eliminate doubt when you show the homeowner. Options also decrease the time spent scanning and ensure you have the images needed. Time is money!
Angles of Imagery
One of the most important parts of interior chimney scanning is understanding the optimal angle to capture an image or video. To understand the optimal angles we refer to, it is best first to understand how we refer to them. For reference, when the chimney camera is traveling straight up (or down) the chimney with the lens facing forward (up), we call this a straight-up/down view. A tilted view is when the lens is angled up to 45° up or down. A 90° view would be a side wall view (horizontal). Please reference the chart at the right for a visual explanation.
Each chimney tells a story, and it is up to you to define and share the documentation in a manner the homeowner can understand. The chimney camera position or angle is essential in familiarizing yourself with the new perspective. A 90-degree side view angle produces sharp close-up details of specific areas within the chimney. If scanning from the bottom, such as the hearth or firebox, pushing the chimney camera up using a Lighthouse Tilt or J3D Camera head, you can flip a switch to look straight up or flip again to rotate the heads and orient it to view the sidewalls.
Examples of some of the best images gathered with a 90-degree view are:

• Open/defective mortar joints between two liners
• Missing masonry flue tile pieces or openings in the liner
• Flaking and cracking of the tile
• Poor adhesion from resurfacing products
• Hidden breeching
• Scorch marks on liners
• Seam separation in prefab pipe and/or deterioration
• Disconnected joints or components
• Pinholes in the pipe.

Examples of some of the best images gathered with a 45-degree view are:

• Misaligned masonry flue tiles
• Protruding mortar joints
• Cracking of clay tile liner
• Unlined chimneys

• Pipe damaged by a sudden occurrence - storm, chimney fire, seismic activity.

• Pipe with a manufacturer's defect
• Pipe with rusting & embrittlement.

Examples of the best images gathered with a straight up/down view are:

• Protruding mortar joints
• Animal intrusion
• Moisture damage
• Disconnected or improper joints
• Prefab pipe warping
• Prefab pipe out of round
• Sudden occurrence – storm, chimney fire, seismic activity

A straight up-or-down shot or a side shot is rarely enough to make determinations about defects. A 45° tilted lens can often detect what is behind a hole in a flue tile or mortar joint. A tilt lens helps with pictures of damage or defects in prefabricated chimneys. Having a camera with multi-angle abilities is key to producing the best inspection documentation.