I’ve been involved in the chimney industry since the late ‘70s when my wife and I started our chimney sweeping business. Anyone who was a sweep during this time enjoyed a business that boomed during the fall and winter, then fell off in the spring and summer. How times have changed. In these early days, there were no criteria for chimney inspections. Chimney sweeps swept the chimney, maybe noted some issues to the homeowner about the soot level,and left. Litigation and insurance companies started to change the industry and were the basis for developing the industry’s Standard of Care. 
Taking the NFPA 211 Annex and placing it into installation type.
One day, at the turn of the century, as I sat on my deck relaxing, my mind wandered back to the year 1998 when a bunch of guys and I drafted the Levels of Inspections, Degrees of Access, and the list of inspection items in Chapters 14 & 15 and in the NFPA 211 Annex. As I thought about how it would be incorporated into a chimney technician’s inspection, I realized it would be difficult for the technician to try to hit all the inspection items from memory. Additionally, some items would apply to one type of installation, but not all. Today, 25 years later, some chimney technicians are still missing inspection items from NFPA 211. It’s almost as if our industry Standard of Care slipped through our fingers. Is it because there are too many items for a technician to inspect? No, we've become lazy and pick and choose what we want. This led me to begin my 10,000 hours of creating what became the Flue and Hearth Notes™ inspection forms. 
Different Installation Types.
Forty years ago, before NFPA 211’s Inspection criteria, an inspection form was created with a fireplace and a handful of inspection items to check. It was in triplicate form, and chimney sweeps used it for all types of installations. It was used for all chimneys. However, a fireplace inspection differs dramatically from a chimney serving a gas water heater and an oil boiler venting into one flue. Unfortunately, some chimney sweeps and technicians still use these forms.  Twenty years ago, I envisioned building a comprehensive inspection form Based on NFPA 211 but for specific applications such as a Masonry Fireplace, a Prefabricated Fireplace, a Masonry Thimble Chimney Serving an Appliance(s), and a Prefabricated Chimney Serving an Appliance(s).  Although these installations all have chimneys, each chimney vents a different type of heating unit or fireplace. In addition, the fuels can differ: LP gas, natural gas, oil, coal, wood, and pellets.
No installations are the same, but you will see the same types of defects.
Every installation is unique, but the types of defects are the same across the board. For instance, defects can range from vertical and horizontal cracks, protruding mortar joints, stacked liners, and misaligned liners to missing chimney liners.
Start creating a Unity track: Defining what’s important.
One of my all-time favorite stories is one Tom Grandy shared about a trip to the dentist. As with any dental visit, almost everyone gets the lecture about how to floss twice a day, and we are given the same demonstration of how to floss each time we brush. One day, after a lecture on flossing, Tom shared what we all feel, and the dentists regularly hear. “I hate to floss!” I suppose that day, the dentist had heard it for the umpteenth time, and he was ready. He responded, “OK, just do the teeth you want to keep!” This has similarities to our industry. A technician can’t just pick and choose what they want to search for (the insurable cracked flue liner). All inspection items must be investigated (NFPA 211, Chapters 14, 15, and the Annex). I felt pulling all this together would create unity on chimney inspections in our industry since it didn’t seem to be happening.
The start of the Flue and Hearth Notes™ (10,000 hours) of form building and why and how they are built.
I began with the vision of a unified form. I grouped inspection items with installation types. I further included an area for defects related to specific areas, such as a chimney liner. I grouped inspection items per area where they were found in the chimney or fireplace. I included information on appliances. I had professionally created drawings and pulled everything into multiple inspection report forms. Recently, I added more forms to the offering and broke them down by fuels. We now have eight form types: Masonry Fireplace, Masonry Fireplace with a Hearth Stove, Masonry Fireplace with an Insert, Masonry Thimble Chimney Serving a Solid Fuel Appliance, Masonry Thimble Chimney Serving a Liquid Fuel Appliance(s), Prefabricated Chimney Serving a Solid Fuel Appliance, Prefabricated Chimney Serving a Liquid Fuel(s) Appliance, and Prefabricated Fireplace and Chimney. We have Level I and Level II forms for each installation type. That’s 16 forms in total. But then, we went a step further.

​I recently read that people spend much of their spare time on smartphones and the internet. Hey, with so much information and entertainment, why pick up a book or learn a new hobby when you can watch someone else in an app? The desire to discover, learn more, understand, and be the best is diminishing. Instead of scanning the entire flue, searching every crack and joint, the inspection often stops at the vertical crack in the flue tile. It’s like a “good enough” mentality. When it comes to chimneys, if defects are missed, is this ever “good enough”? It seems that we, as an industry, are failing the American Public.
Insufficient or poor-quality information
I’ve been sent reports from homeowners all over the US. They are concerned, and from these reports I’ve seen, they have a right to be. Some of these reports have been from industry “leaders.”
In these reports, confusion is woven into many of the inspection reports I’ve received. Some contain a multitude of pages (up to 20+). Some have paragraphs on some pages, and several pages later, the corresponding image sits surrounded by other images. Connecting the paragraphs with the photos is impossible in the homeowner's eyes. In addition, I’ve picked up on some defects from the pictures not mentioned in the report and incorrect information in the report.
Some sweeps still use the old single fireplace with checkboxes from almost four decades ago. The customer wonders what a fireplace form has to do with their oil boiler and gas water heater. Then there’s NFPA 211 Chapters 14 and 15, along with the inspection items, which aren’t listed on these old forms. 
 Some reports contain technical jargon and scary words like condemned, house fire, death, etc. The customers don’t understand what’s going on. They feel pushed and aren’t sure where to turn to get their questions answered. Sometimes, a competitor straightens them out. Other times, they find us online and send us copies of their reports. This is a credibility wrecker within this industry. 
Customers won’t buy something they don’t understand.
Customers who don’t understand why they need a repair may get a second opinion because the report is weighted in technical jargon and scare tactics. It’s essential that the customer understands the defect first and then is presented with a solution written in an easy-to-understand manner. That’s called solution selling. Present the defect so the customer understands the problem. THEN, present the solution, which usually sells itself. Customers feel better because they “get it,” they are making an informed decision, and aren’t pressured by threats such as “Your house will burn down.”
No unity of inspections
In 1998, a group of chimney specialists created Chapters 14 and 15, including the Levels of Inspection and the inspection items in the NFPA 211 Annex. The goal was to eliminate confusion about chimney inspections and streamline the industry. This created the chimney industry Standard of Care. Unfortunately, not all chimney inspection technicians use this information, even today, 25+ years later. 
Imagine if each airline pilot's prep before a flight with 250 people wasn’t standardized with an industry-standard preflight checklist. Some might take shortcuts. Others will take a long time to check everything. But no one would be on the same page. This lack of coordination historically resulted in accidents. When there is no consistency, problems arise. This is happening in our industry.
The future of our industry depends on unity, particularly chimney inspections. This was the goal in 1998, which was the thorn in everyone’s side).
If our industry continues to ignore the Levels of Inspection and not follow the requirements set forth in NFPA 211 Chapters 14 & 15 and items in the Annex, it will not end well. Usually, this happens with litigation. It is already happening. It’s called failure to report. That’s also in NFPA 211. NFPA 211 Chapters 14 & 15 are now case law. The precedence is set. If you are not following the Inspection of Existing Chimneys (chapter 14) and hitting these items, it’s just a matter of time. It may lead homeowners to get rid of their fireplaces.

​In 1983, Tom and Esther Urban had a successful chimney-sweeping business in Pennsylvania (founded in 1979). It was a great time to be a chimney sweep. As a result of the oil embargo, people couldn’t afford to heat their homes. Oil surged from $2 per barrel to $11. The price of gas soared by 40%. Gas and oil were also in short supply. Home heating prices went through the roof as homeowners struggled to purchase and install wood stoves. Factories shut down. The economy was at a low point.
With the rapidly growing demand for wood heat, manufacturers sprung up overnight with people welding and selling stoves in their garages. With the lack of design, the poorly designed stoves generated a lot of creosote, leading to a surge in chimney and home fires from poorly installed units. Most of the codes we see today weren’t written yet.
As Tom and Esther continued to clean chimneys, they worried about what they couldn’t see in the flue. Using a flashlight allowed them to see some problems, but they became convinced they needed to see the inside of the flue close up. This was when Tom conceived manufacturing a chimney camera, especially for scanning chimneys. Little did he know he would embark on a journey that strayed far from his degree in Dairy Science and resulted in becoming a chimney camera designer, manufacturer, and well-recognized expert in the field of chimneys and hearth installations.
It took Tom nine months to create and finalize his black-and-white camera system. It was the size of a footlocker and had wheels to assist in taking it in and out of the customer's home. When he first scanned a chimney he swept the previous year, he entered an entirely different world. It was simply amazing.
The property was a large farmhouse in the country. As Tom pulled up, he noticed it was pretty tall. He met the homeowner, who was a retired Navy Veteran. He had spent 23 years doing tours and was ready to kick back and enjoy his farm in northeast Pennsylvania. He had heard about Tom’s chimney camera and wanted his chimney scanned. This was the last job of the day in January. Tom had just completed three jobs with slammers, and he was cold, exhausted, and just wanted to get home.
He had looked down at the flue with a flashlight and saw the top two flue liners with vertical cracks. The others looked OK. There were 14 liners, so the flue was 28 feet tall, which meant extra time and work to scan this chimney. Since he had just seen damage at the top, he didn’t feel like dragging out the “footlocker,” the 50-pound unit, and bringing it into the house. The homeowner persisted, and this is what Tom found.
The camera showed a thimble hole covered with sheet rock. The man would have burnt his house down if he hadn't caught that. This ignited Tom’s passion for putting a chimney camera in the hands of every sweep and the need to scan every chimney, even when it visually passed muster.
Tom started scanning every chimney; he built a wealth of knowledge from scanning flues and gathering information. He also spent time with an insurance adjuster. He became privy to the homeowner interviews, documentation, and the chimney fire damage it caused. He also learned how an insurance adjuster works by traveling with him to investigate chimney fire claims. The insurance adjuster and his bosses were impressed by Tom and his invention.
As Tom continued to scan chimneys, he became like a fine tracker who picks up nuances of what has gone before, learning to read the signs in the flue. Tom became the expert. He shared his experiences as a teacher at the Chimney Safety Institute of America and the National Chimney Sweep Guild. Still, there were doubters, thinking the customer would never pay for the service and that scanning chimneys wasn’t needed.
Once sweeps started to get sued over missing defects in chimneys they labeled “safe,” they began to take an interest in scanning. What also helped is insurance adjusters were more likely to approve the installation of a stainless steel chimney liner if they saw documented proof of a hazardous condition inside the flue caused by a sudden occurrence, like a chimney fire. By then, they were aware that chimney cameras existed.
In the meantime, a national distributor took an interest in Tom and his camera, and he was offered the position of Director of Technical Advisory Services. Tom worked there for a few years, but business was picking up as Chim-Scan® Cameras took off.  Tom became more involved in industry boards such as the CSIA and the NCSG and offered his time as a teacher.
In 1997, Tom was the Technical Chair for the National Chimney Sweep Guild and was on the Task Force with five others: Ashley Eldridge, Dave Johnston, Jack Pixley, Jim Brewer, and Pete Luter. This group created the levels of Inspection known today as Chapter 15 of the National Fire Protection Association and the Annex. Until then, there were no guidelines in the NFPA 211 for chimney inspections. There was only a reference to an annual inspection and cleaning if necessary.
Tom went on to create training for the Inspection & Documentation class for the Chimney Safety Institute of America (CSIA). He has taught this class, Chimney Physics, and has taught at the CSIA National Training Academy at the Chimney Safety Institute.
Today, chimney scanning has gained acceptance with insurance adjustors and within the trades. It’s almost unheard of not scanning a chimney. Scanning finds defects; if you inspect, you’d better not miss anything. Also, how can you prove to an insurance adjuster the degree of damage that a chimney fire caused? Scanning a chimney is also required when performing a Level 2 Inspection as outlined in the National Fire Protection Association (NFPA) 211 Standard, Chapter 15, and the Annex.
Tom was in a special feature on ABC’s 20/20 on carbon monoxide issues. Tom was in the hit TV Show “This Old House,” demonstrating a chimney inspection with the Chim-Scan Inspection System®. He has been interviewed on CNN and featured in many magazines and newspapers nationwide. Tom has been a National Chimney Sweep Guild (NCSG) member for 40 years. Tom served as an NCSG Director, as head of the Technical Committee, and has served on the board. He was part of the NCSG Safety Team, which swept and video-scanned the chimneys at the White House in 1989. He has written articles for Blue Collar Magazine, Sweeping Magazine, and SNEWS, among other industry magazines.
Tom has received some of the industry’s highest awards, such as The President’s Award from the National Chimney Sweep Guild, the Education Award from the Chimney Safety Institute of America, and many more.
Today, Tom leads the innovation teams for Flue & Hearth Notes™ and the Chim-Scan® Inspection System businesses. He continues to construct and design cameras and is dedicated to increasing the knowledge of the chimney, hearth, and chimney inspection industries with Flue & Hearth Notes™ and teaching.
Tom has written two books – The Chimney Scanning & Inspection Guide and Interior Chimney Scanning. He continues to create educational presentations and even an inspection process using the Flue & Hearth Notes™ Checklist (Short Form), The Long Form, and the Summary Form. Urban Inspection Language™ is a model language integrated into reports and documentation. This copy has been legally reviewed.
The first man in the world to invent a chimney camera and scan a chimney laid the basis for a nationally accepted practice. Word has gotten around about the documented inspections with photos, and homeowners are disappointed if they can’t see images of the chimney interior. [The “Short Form” checklist was indoctrinated into Case Law in California.] What will Tom think of next?
The pictures show Tom with his students, simulating a chimney fire to show how flue tiles crack. The photo on the right shows a cracked flue tile. This was done at our Fairfield, Iowa location.

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