​Are all of your employees on the same page? Is there a discrepancy in terms or procedures? Does your office staff understand what your chimney technicians are trying to tell them? Does it take a long time to train new employees? These problems can be solved with the Chim-Scan® Factory Training (CSFT) class.

This class/book follows a video scanning and inspection process. Each of the five modules takes the technician from one transition point to the next. It provides an up-close view within the structure.  There is also a 17-page glossary with terms and images. The book includes over 400 photos that explain what you will see in the flue. 

How can your team be aligned if your technicians don’t agree on terms or the procedure? Is this causing confusion with your office staff? If each employee who trains a new technician uses their own terms and unique processes, this confuses the technicians and office support staff! Having streamlined training is essential to having a staff that works together. 
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Do your technicians understand what is happening in the flue? A cracked chimney does not always mean a chimney fire has occurred. A crack may indicate one of these causes: overfiring, chimney fire, or a seismic event. This book focuses in depth on the symptoms to look for other than cracks. There is other evidence to gather, images to capture, and analysis of how this may affect the structure. 

Highlights for the CSFT book and training:
• What is an Ideal Chimney? How does it stand up to IRC and NFPA 211?
• When do I use IRC, NFPA 211, or the appliance manufacturer’s installation instructions?
• Understanding the Levels of Inspection and Chimney Scanning
• Cracks in the flue, Thermal Stress, and Thermal Shock
• Best viewing angles for scanning – the best angle to use by defect for the best images
• The Four Pathways to Deterioration, with examples and images
• Best Access Points for scanning
• What you might find in a chimney (animals, types of soot, etc.).
• Equipment check
• Scanning patterns

Once technicians become familiar with the content in the book, they can take the Chim-Scan® Factory Trained Technician Test to achieve this designation. They will earn a certificate and a patch. A copy of the logo is also available for their use now. This will put them light years ahead of their competition and make them a source of knowledge for homeowners.