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Frequently Asked Questions
Q. Why is remote imaging important?
A. Any time you need to see where you can't get to - or you need your customer to see what you are seeing... remote imaging makes it possible.
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Q. What is a total documentation process?
A.
Total documentation process means that you are able to render an opinion based on nationally accepted standard of care which includes using equipment in the field while following a standard operating procedure (S.O.P.) for the job, which leads to a documented standard process for data gathering for the customer.
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Q. Do you have financing available?
A. Financing is available for purchase of equipment.
Download: Leasing Information Pack
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Q. What happens if equipment breaks or needs repair?
A. Estoban Corporation has an in-house electronics repair shop. Since we are the manufacturer, we have found that it is much more efficient for all concerned, if we do the repair in house. Most repairs are done within 24 hours. Check out our customer service page for more details.
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Q. What is the life of the equipment?
A. As with any electronics, many variables dictate this answer. But we have been repairing units for customers that are over18 years old. As technology changes, we can sometimes upgrade the unit, with a new camera or recording device. But we have kept the same cable connectors for 24 years, so that units are compatible.
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Q. What type of warranty is available?
A. 90 days is the standard for electronics such as the LCD screens and recorders, but we offer a one year parts and labor on the controller and the camera. Cables are not covered.
Download: Terms and Conditions |
Common Troubleshooting Questions
Lost image on screen?
All units have a one amp fuse that protects the circuit. If you have lost image, check the fuse and check your cable connectors. That they are plugged together correctly.
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My camera image is grainy?
In large flues and smoke chamber areas, this can be problem. Generally this happens when there isn’t enough light. Either turn up the light level on the controller or use an add-on exterior LED light source.
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What type of Stabilizer is the best to use?
Butterfly dampers use the mini whisker or a modified Wakefield prefab brush on top and the blowfish on bottom.
Masonry chimney: use whisker on top or blowfish.
Thimbled chimneys: The 3” wheels on top of the camera, the camera then a blowfish.
Chimneys with multiple offsets whisker on top of the camera and a blowfish behind the camera or double blowfish.
If the chimney has a cap on it, place the whisker on top.
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What rods should we use to raise or lower the camera?
The camera comes with Kwik-lock adaptors on it. This rod has been designed to give you full control of the camera, so that you can turn it left or right. Plus the rods themselves are either nylon or PVC based. This means much less memory than Poly rods; meaning that the rods will remain straight instead of bowing all the time making scanning much easier.
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Having trouble getting the camera up thru clean out doors or thimbles?
Ask about our “oil kit”!! This uses four 1/2” starter rods, then add, four 7/8 “white rod and then the grey K.L. rods. If your going thru regular fireplace dampers, us ½ ‘rod for flexibility to start then switch to the 7/8” grey K.L. rods. |
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